Inn Policies

This is a translation provided for convenience. In case of any discrepancy, the Portuguese version prevails.

Bookings and Changes

With the refundable rate, a booking is confirmed once at least 50% of the total amount for the stay has been paid within 24 hours of making the booking, and the balance is charged at check-in. With the non-refundable rate, the full amount is paid when booking.

Payment by PIX, debit card or credit card in up to 6 interest-free installments, on both rates.

Failure to pay within 24 hours will place the booking on a waiting list, subject to availability.

Change fees

8 or more days before check-in: free date change.

1 to 7 days before check-in: fee of 30% of the total booking amount.

Less than 1 day before check-in: fee of 50% of the total booking amount.

Changing your booking dates

If you need to change your booking dates, the Inn must be notified of the change by email. Requests made by phone or WhatsApp will not be accepted.

Cancellation

If you need to cancel your booking, the Inn must be notified of the cancellation by email. Cancellations by phone or WhatsApp will not be accepted.

Cancellation fees depend on the rate and the booking period, as follows:

Refundable Rate

Except on Brazilian public holidays and from December 20 to March 2: 7 or more days before check-in, free cancellation; 6 days or less, fee of 100% of the total booking amount.

Refundable Rate: High Season

Holidays and from December 20 to March 2: 30 or more days before check-in, free cancellation; 29 days or less, fee of 100% of the total booking amount.

Non-Refundable Rate

Any period: no refund, fee of 100% of the total booking amount.

Cancellation after check-in

Cancelling the stay upon arrival or after entering the Inn, as well as leaving early for any reason, does not entitle the guest to any kind of refund, cash reimbursement or credit toward future stays, and results in the loss of the full amount paid for the package or nightly rate.

No show

Failure to arrive without prior notice from the guest will be considered a "no show" (withdrawal without cancellation). The room will be held for 24 hours from the check-in time; after that period, the booking will be cancelled and the amount paid will not be refunded (100% retention).

Lowest price guarantee

Found the same room, for the same dates, at a lower price on another website? We will cover the difference. To claim it, show the final booking price on the other website. The guarantee does not apply to comparisons with bookings paid with credits or miles.

Children

Children up to 3 years old stay free of charge, with a limit of 2 per room.

Accessibility

The inn has an accessible room for guests with disabilities or reduced mobility. Please contact our team before booking to check availability.

Pets

The inn does not accept pets of any size in any room or common area.

Guide dogs for people with visual impairments are welcome, in accordance with Lei 11.126/2005 (Brazil's guide dog law). Please let our team know when you book.

Loyalty Program: Cashback

The main purpose of the loyalty program is to give guests benefits in the form of cashback.

Each new booking generates a CashBack amount (virtual credit) for the guest. The program is exclusive to guests registered in the booking engine on our website. The credit is equal to 3% of the total amount of the direct booking (10% on stays from June, July and August and 5% on holiday stays). The balance can be checked and used by logging in to the booking engine. See all the details on the Clube Villa Blu page.

The credit becomes available 5 days after the check-out date and can be used as a discount on your next booking.

Credits are cumulative and valid for 1 year from the date they are entered into the system.